Hotel Policies

Check-in: 3:00 p.m. Check-out: 11:00 a.m.

DEPOSIT POLICY
We require a full deposit of all room nights and tax, which will be charged when confirming your reservation. At the time of check-in, the guest will be required to present the same method of payment as used when making the reservation or will be required to provide an alternative method of payment for the hotel to hold on file.

CANCELLATION POLICY
Except as outlined in specific Special Offer Terms & Conditions, reservations become non-cancellable and non-refundable seven (7) days before your arrival, and the full deposit of all room nights and taxes will be forfeited. Reservations canceled more than seven (7) days before your arrival will be refunded in full.

PARKING INFORMATION
Self-parking at our property is complimentary for all Silverland Inn guests, subject to availability. Non-hotel guests will be charged the applicable daily fee each time they use public parking and will have no reentry privileges. Prices may be higher during special events and weekends. All parking is subject to availability.

Trailers or overly large vehicles cannot park in the general self-parking lots. Please make arrangements before your arrival by contacting the front desk at (775) 847-4484, as overly large vehicles must park in the overflow parking behind the property.

Single King, Single Queen (ADA), Junior Suites, Junior Suite (ADA), and Executive Suites are entitled to one (1) complimentary parking space. Double Queen rooms are entitled to two (2) parking spaces. Additional vehicles are subject to availability and are charged at the applicable daily rate.

Additional parking terms and conditions apply. Please click this link to learn more about our parking information.

HOTEL AMENITIES POLICY
Amenities offered at Silverland Inn are subject to availability and may be seasonal. Please contact the front desk at (775) 847-4484 for the most accurate information on amenity availability. Please note that Silverland Inn no longer has a fitness room or a pool. We appreciate your understanding as we are building out new guest amenities. Please note reservations canceled due to amenity availability are subject to the same cancellation policy as above.

CLEANING FEE POLICY
Smoking inside any hotel room or public space is strictly prohibited. A $250 deep cleaning fee will be charged for smoking or the need for excessive cleaning in any hotel room or public area. Violations of this policy may result in your reservation being canceled or trespassed from the property without a refund.

PET POLICY
Pets are not permitted in public areas or guest rooms. However, service animals may accompany guests. Service animals must provide valid paperwork and be checked in at the front desk. Service animals are required to wear their service vest at all times while in the property. Violations of this policy will incur a deep cleaning fee of $250 and may result in your reservation being canceled or trespassed from the property without refund.

GUEST BEHAVIOR STANDARDS
Maley Holdings is committed to ensuring our guests' and employees' safety and enjoyment while on the property. Please contact the front desk if anyone interferes with your safety or enjoyment at our property. Any behavior deemed at our sole discretion to be inappropriate and disrespectful is prohibited and may result in your reservation being canceled or trespassed from the property without refund. This includes:

  • Unruly behavior, threatening or obscene gestures, fighting, or violence.

  • Derogatory and threatening language, including offensive remarks about race, ethnicity, gender, religion, disability, age, sexual orientation, national origin, pregnancy, or other legally protected classifications.

  • Clothing deemed, at our discretion, to not conform to dress codes in restaurants, event spaces, public areas and elsewhere. Also, clothing deemed to be offensive or indecent is prohibited.

  • Possession of weapons except with Maley Holding’s prior knowledge and written consent.

  • Stealing, damaging, or misusing any property.

  • Possession or use of Cannabis or illegal drugs.

  • Any other inappropriate conduct as determined by Maley Holdings.

Maley Holdings reserves the right to take all actions permitted by applicable law for violations of this policy.

OTHER POLICIES

  • Only registered hotel guests will be permitted access to hotel rooms and suites.

  • Marijuana products and the use of illegal substances are prohibited in guest rooms and throughout the property.

  • A valid credit card authorized to cover room and tax, plus $50 a night for incidentals, must be presented upon check-in for the following room types: Standard King, Double Queen, Single Queen (ADA), Junior Suite, Junior Suite (ADA), and Executive Suite.

  • Maximum occupancy for all standard rooms is two (2) people, and up to four (4) people are allowed for our double queen room. Violations may result in eviction and trespass from property.

  • Check-in time is 3:00 p.m. or later.

  • Check-out time is before 11 a.m.

  • Guests may request early check-in and late check-out for an incremental fee based on availability.

  • Guest must be at least 21 years of age for check-in.

  • There is a 14-day maximum stay restriction for all reservations.

  • There is a limit of three rooms for each reservation made online. Please contact the property directly for all inquiries of four rooms or more.

  • Outside food and beverage, as well as large coolers, are not permitted at the property. Guests arriving with these items must discard or leave them in their vehicle for their visit.

PROMOTIONAL RESERVATIONS
In addition to these property-wide terms and conditions, reservations booked under a Promotion are subject to additional “Special Offer Terms & Conditions.” If the terms and conditions of the Promotion conflict with these property-wide terms and conditions, the terms and conditions of the Promotion will govern.

PRIVACY POLICY
We understand that your privacy is important. This policy outlines the information Silverland Inn will collect and how that information will be used. For the full policy details, please visit our Privacy Policy.

MODIFICATION OF TERMS & CONDITIONS

Silverland Inn reserves the right to change, modify, amend, adapt, or delete these Hotel Terms & Conditions at any time, in our sole discretion, with or without notice.

6/5/2024, 8:44:16 PM